Face to Face appointments and telephone appointments are available to all patients, but you might be asked to discuss your conditions over the phone or online first to assess what would be most appropriate for you.
You can see the doctors or nurses for appointments:
- Monday, Tuesday and Friday 09:00 – 12:30 and 15:30 – 18:00
- Thursday 09:00 – 12:00 and 15:30 – 19:00
- Wednesday 07:00 - 12:00 and 15:30 - 19:00 (Read more HERE)
Please note that although the surgery remains open all day our doctors and nurses are not in the building throughout the whole day.
The surgery may close for staff training on some Thursday afternoons between 13:00 and 16:00.
To Make an Appointment
You can phone the reception any time between 08:00 and 18:30.
- Appointments can also be made in person.
- Appointments can be made via the NHS APP.
- Online via the link at the top of this page (If you wish to access on line bookings please speak to Anne as you will need a password and instructions on how to book online on 020 7740 4737).
- You can complete an e-consult.
- The phone lines are busy around 08:00 and for non-urgent queries please ring later.
- We always retain some appointments each day.
- Other clinics take place throughout the day.
If you become unwell and need to see a doctor urgently:
- You can phone the surgery on 020 7740 4737 to speak to a doctor.
- We will not be able to guarantee that you see your usual doctor but we will try to ensure you see one of the doctors or our nurse team (if appropriate) that day.
- You can also come in person and arrange an appointment.
If possible please try to telephone reception before 10:30 if you require a home visit.
You may only request a home visit if you are housebound or are too ill to visit the practice. Your GP will only visit you at home if they think that your medical condition requires it and will also decide how urgently a visit is needed.
You can be visited at home by a community nurse if you are referred by your GP. You should also be visited at home by a health visitor if you have recently had a baby or if you are newly registered with a GP and have a child under five years.
Pharmacy First (Minor Ailment Scheme)
Under the Pharmacy First scheme community pharmacies will provide advice to people on the management of minor ailments, and where patients are exempt from prescription charges, they will be able to receive over the counter medication for free. Patients can self-refer.
Please read the FAQs for more information and the list of pharmacies offering the service.
Cancel an Appointment
It is important that you inform the reception staff if you are unable to attend your appointment, this will allow that appointment to be offered to another patient. If you fail to notify the Practice that you are unable to attend, you will be sent a letter informing you that you have defaulted from your appointment. Persistent defaulters maybe removed from the list.
You can also complete our appointment cancellation notification request form. This can only be used if your appointment has been arranged for more than 24 hours in advance. (excluding weekends and public holidays). You can also text to cancel your appointment.
Text Reminder Service
We have a texting service which allows you to receive confirmation and reminders about your appointments.
To have this service you will need to register by completing a consent form.
Please remember to update your contact details with us when you change address, telephone numbers and email address.
Extended Access Hubs
St Giles Surgery is part of the Improving Health Limited, we are able to offer our patients an additional GP, nurse and other range of appointments with other additional clinicians.
The appointments can be face - to face or a telephone consultation at the Lister Health Centre or at the Tessa Jowell Centre.