Your comments and suggestions are important to us, please click on the link below and complete the form to send them to us. Please only use this form for comments about the practice and suggestions as to how we can improve our service to you.

Medical matters and official complaints cannot be dealt with via this form. If you have a query regarding a medical matter please telephone reception to make an appointment to see the appropriate person.

We make every effort to give the best service possible to everyone who attends our practice.

However, we are aware that things can go wrong resulting in a patient feeling that they have a genuine cause for complaint. If this is so, we would wish for the matter to be settled as quickly, and as amicably, as possible.

To pursue a complaint please complete this form and the practice manager will deal with your concerns appropriately. 

Complaining on behalf of someone else.

Please note that we keep strictly to the rules of medical confidentiality. If you are complaining on behalf of someone else; we have to know that you have their permission to do so. A note signed by the person concerned will be needed, unless he or she is incapable (because of illness) of providing this.

POhWER Advocacy service

This is the organisation providing NHS complaints advocacy services for Southwark & the surrounding boroughs. Telephone: 0300 456 2370 Email: pohwer@powher.net Website: https://www.pohwer.net/.

Complaining to NHS England If you prefer you can make a complaint direct to NHS England rather than the practice.

The telephone for their Customer Contact Centre is: Telephone 03003112233

We do hope that, if you have a problem, you will use our practice complaints procedure. We believe this will give us the best chance of putting right whatever has gone wrong and an opportunity to improve our practice. If you are not satisfied with the outcome.

Other Useful contacts: 

Healthwatch Southwark 

https://www.healthwatchsouthwark.org/https://www.healthwatchsouthwark.org/

PALS 

https://www.nhs.uk/nhs-services/hospitals/what-is-pals-patient-advice-and-liaison-service/

VoiceAbility

https://www.voiceability.org/about-advocacy/types-of-advocacy/nhs-complaints-advocacy

If you are dissatisfied with the outcome you have the right to approach the Parliamentary and Health Ombudsman.

The contact details are: The Parliamentary and Health Service Ombudsman

Millbank Tower Millbank

London SW1P 4QP

Telephone: 0345 0154033

Website: www.ombudsman.org.uk